Softskills

Communication & Customer Skills

Clear and professional communication (phone, email, live chat)

Active listening

Customer handling & expectation management

Conflict resolution

Empathy and patience

Ability to simplify technical information

Work Ethic & Attitude

Clear and professional communication (phone, email, live chat)

Active listening

Customer handling & expectation management

Conflict resolution

Empathy and patience

Ability to simplify technical information

Strong responsibility and reliability

Service-oriented mindset

Willingness to learn new skills

Adaptability to changing environments

Positive and professional demeanor

Punctuality and discipline

Problem-Solving & Thinking Skills

Analytical thinking

Troubleshooting mindset

Decision-making under pressure

Attention to detail

Root-cause investigation

Organization & Coordination

Time management

Task prioritization

Multitasking

Documentation & reporting

Event and task coordination

Ability to work independently & in teams

Leadership & Team Support

Training and coaching (from technical support roles & teaching)

Supervising manpower (event coordination)

Collaboration with cross-functional teams

Technical Skills

Customer Support Tools & Systems

CRM tools: Zendesk, SugarCRM, Citrix

Live chat platforms : Zendesk, Haodesk, LiveEngage

Others : JIRA / Confluence / Tradeshift e-invoicing

Data & Analytics Tools

Microsoft Excel (data cleaning, formatting, basic formulas)

Microsoft Power BI (basic dashboards & visualization)

Microsoft Access (basic database creation)

Basic SQL query understanding

Software & Productivity

Google Workspace

Microsoft Office Suite

Canva (basic design & presentation)

Web development using CSS and HTML5

Technology Awareness & Education

Basic networking & database understanding

Exposure to KYC processes and compliance regulations

Knowledge of SaaS platform environments